{"title":"Lets Talk About It","description":"\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eProcessing Time\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eOnce we receive your order please allow 7-14 business days for processing (excluding Saturdays, Sundays, and National Holidays). All orders are subject to processing time that is separate from the time it takes for a shipment to reach its destination once the order has been fulfilled. In the process of completing your order, you will receive a tracking number immediately. Orders placed on weekends and holidays are processed on the next business day. Please note, your tracking number will update once USPS has received the package and it is successfully processed through their system.\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eShipping\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003ePlease allow 5-7 business days for domestic shipping. We ship all orders through USPS. To ensure your package arrives in the advertised time, please make sure your address is entered correctly and includes all required and relevant information.  \u003c\/p\u003e\n\u003cp\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eReturns \u0026amp; Exchanges\u003c\/strong\u003e\u003cbr\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eOur return policy last 7 days after order is received (excluding weekends and national holidays). To begin an exchange or return you MUST email \u003cb\u003edaddydaughterpromise@gmail.com\u003c\/b\u003e no later than 7 days of receiving your order. Exchange and\/or Return\/Refunds are not processed until we receive the return\/exchange item at our Headquarters. In the SUBJECT of the email, please indicate \"Returns\/Refund\" if you desire to return the product and receive a refund or “Exchange” if you desire to exchange the product. Please include your \u003cb\u003eorder number\u003c\/b\u003e, \u003cb\u003ename\u003c\/b\u003e and \u003cb\u003eemail address\u003c\/b\u003e at the time your order was placed. Make sure to specify the concern: original product ordered as well as the actual product you received including the style\/design, color and size. Please attach picture of the product(s) showing the mishap. Example: showing the defect, the size, or wrong item. All wrong orders we send out will be corrected!!! If you desire to exchange. Please specify your desire of request.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e \u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cspan style=\"color: #ff2a00;\"\u003eFAQ\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cem\u003e\u003cstrong\u003e1. When will my order be shipped? \u003c\/strong\u003e\u003c\/em\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003eOrders are packaged and shipped Monday-Friday only. Most orders will within 5-7 business days. However, during periods of high demand please allow up to 7-14 business days for your order to be fulfilled and shipped. Orders placed on weekends and holidays will not begin processing time until the next business day.\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cem\u003e\u003cstrong\u003e2. I received a defective or wrong product. What do I do?\u003c\/strong\u003e\u003c\/em\u003e\u003c\/p\u003e\n\u003cp class=\"p1\"\u003e\u003cspan\u003eWe apologize for the mix-up and want to ensure you get the right item as quickly as possible! Feel free to send us an email at \u003cstrong\u003edaddydaughterpromise@gmail.com \u003c\/strong\u003e\u003c\/span\u003e\u003cspan\u003eto notify us of the mix up. P\u003c\/span\u003e\u003cspan\u003elease include your \u003cstrong\u003eorder number\u003c\/strong\u003e, \u003cstrong\u003ename\u003c\/strong\u003e and \u003cstrong\u003eemail address\u003c\/strong\u003e at the time your order was placed. Make sure to specify the concern: original product ordered as well as the actual product you received including the style\/design, color and size. Please attach picture of the product(s) showing the mishap. Example: showing the defect, the size, or wrong item.\u003c\/span\u003eAll wrong orders we send out will be corrected!!! \u003c\/p\u003e\n\u003cmain class=\"main-content js-focus-hidden\" id=\"MainContent\" role=\"main\" tabindex=\"-1\"\u003e\n\u003cdiv class=\"page-width\"\u003e\n\u003cdiv class=\"grid\"\u003e\n\u003cdiv class=\"grid__item medium-up--five-sixths medium-up--push-one-twelfth\"\u003e\n\u003cdiv class=\"rte\"\u003e\n\u003cp\u003e\u003cem\u003e\u003cstrong\u003e3. I forgot to use my discount. Can I still receive the discount?\u003c\/strong\u003e\u003c\/em\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eUnfortunately, our software does not allow us to adjust prices to finalized purchases. Once your order has been confirmed, it’s not possible for you, or us, to change it once submitted. Please ensure all your information is accurate before submitting your order, including your discount code. \u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e***Only ONE discount code may be applied per order.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e***This applies to Free Shipping discount codes. \u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cem\u003e\u003cstrong\u003e4. My order says delivered but I have not received it, what should I do?\u003c\/strong\u003e\u003c\/em\u003e\u003c\/p\u003e\n\u003cp\u003eUSPS is responsible for the delivery of the package. In the event you are unable to locate the package posted “in-transit” or “delivered” we recommend contacting your local post office.\u003c\/p\u003e\n\u003cp\u003e\u003cem\u003e\u003cstrong\u003e5. What should I do if there is a shipping address issue?\u003c\/strong\u003e\u003c\/em\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan\u003eDaddyDaughterPromise\u003c\/span\u003e\u003cb\u003e WILL NOT BE HELD LIABLE  \u003c\/b\u003e\u003cspan\u003efor any shipping address discrepancies which includes lost, stolen, misplaced, or incorrectly delivered shipments.\u003c\/span\u003e\u003cbr\u003e\u003cbr\u003e\u003cspan\u003eWe are unable to make any changes if the address you provided upon finalizing your order is incorrect or incorrectly entered at the time of shipment of your item(s). If you realize the address you've entered is incorrect before your order is shipped, please contact us ASAP with the accurate address.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"gmail-p2\"\u003e\u003cspan style=\"color: #ff2a00;\"\u003eIf your order is returned to our facility by USPS due to any address discrepancies on behalf of DaddyDaughterPromise, you will receive a full refund.\u003c\/span\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cem\u003e\u003cstrong\u003e6. Why is my order still in \"Pre-shipment\" status?\u003c\/strong\u003e\u003c\/em\u003e\u003c\/p\u003e\n\u003cp\u003eTracking numbers are sent to your email as soon as your order's label is printed. This means that the fulfillment process of your order has begun and your tracking number will update as soon as USPS scans your order in. This does not mean your order is lost, it is not uncommon for an order to remain in pre-shipment for multiple days. Please contact us if your order has surpassed the estimated time for shipment.\u003c\/p\u003e\n\u003cdiv\u003e\n\u003cbr\u003e\u003cstrong data-mce-fragment=\"1\"\u003e\u003c\/strong\u003e\n\u003c\/div\u003e\n\u003cdiv\u003e\n\u003cdiv data-mce-fragment=\"1\"\u003e\u003cstrong data-mce-fragment=\"1\"\u003e\u003c\/strong\u003e\u003c\/div\u003e\n\u003cdiv data-mce-fragment=\"1\"\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cem\u003e\u003cstrong\u003e\u003cspan style=\"color: #000000;\"\u003e7. I received a suspicious DM asking for personal information, what should I do?\u003c\/span\u003e\u003c\/strong\u003e\u003c\/em\u003e\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cspan style=\"color: #ff2a00;\"\u003e@daddydaughterpromise sour ONLY page on Instagram, TikTok \u0026amp; Facebook. Our ONLY website is www.daddydaughterpromise.com. If any page other than @daddydaughterpromise is tagging you stating you’ve won a giveaway, it is a SCAM. Any page posing as DaddyDaughterPromise asking for any personal information including cash app or bank information is a SCAM. Please do NOT respond!\u003c\/span\u003e\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e \u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003e\u003cem\u003e\u003cstrong\u003e8. Is my shirt\/hat\/hoodie unisex?\u003c\/strong\u003e\u003c\/em\u003e\u003c\/p\u003e\n\u003cp data-mce-fragment=\"1\"\u003eYes, all DaddyDaughterPromise shirts, hats and hoodies are unisex items.\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003cdiv\u003e\n\u003cdiv\u003e\u003cbr\u003e\u003c\/div\u003e\n\u003cdiv\u003e\n\u003cp\u003e\u003cem\u003e\u003cstrong\u003e9. Where will my refund go?\u003c\/strong\u003e\u003c\/em\u003e\u003c\/p\u003e\n\u003cp\u003eRefunds are sent to the original form of payment. If you no longer have the original payment method, you will be responsible for reaching out to your financial institution.\u003c\/p\u003e\n\u003cp\u003e \u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cem\u003e\u003cstrong\u003ePRICE CHANGES\u003c\/strong\u003e\u003c\/em\u003e\u003c\/p\u003e\n\u003cdiv\u003e\n\u003cp\u003e\u003cspan style=\"color: #ff2a00;\"\u003eOur products prices are subject to change without notice. The price your order was purchased and confirmed for is final. Prices cannot be retroactively adjusted. \u003c\/span\u003e\u003c\/p\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/div\u003e\n\u003c\/main\u003e","products":[],"url":"https:\/\/www.daddydaughterpromise.com\/collections\/faq.oembed","provider":"DaddyDaughterPromise","version":"1.0","type":"link"}